Effective 6 October 2026

Terms

These terms cover Paveo's paid plans and this website. The code itself is licensed under the Elastic License 2.0; where these terms and that licence disagree about the code, the licence wins.

1. Who we are

Paveo is run by MD Faiz Jamal, a sole proprietor in India ("we", "us"). "You" means the person or organisation using Paveo.

2. Plans

Developer is free. Team, Business and Enterprise are paid plans, billed monthly at the prices on our pricing section. Each plan covers a number of agents per policy file, except the plan for coding agents across a company, which covers a number of developers: each person whose coding agent Paveo guards under your key counts as one, and the number you pay for must cover them all. Features marked on that page as not yet built are not part of what you pay for until they ship.

3. Trying Paveo

Developer is free and is how to try Paveo before paying. Versions 0.1.0 and 0.1.1 also include paveo trial, which starts 30 days of Team on your machine; later versions do not. Restarting a trial by changing its date or by any other means breaks the licence.

4. Buying

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders. Paddle provides all customer service inquiries about payments and handles returns.

5. Licence keys

A licence key is for your organisation only. Don't share or publish it. A key is valid until the date written into it; each renewal comes with a new key. When a key runs out, the free plan applies and your agents keep running within its limits.

6. Renewal and cancelling

A subscription renews each month until you cancel it. You can cancel at any time; your plan runs until the end of the period you have paid for, and is not renewed after that.

7. Refunds

We don't offer refunds. See the refund policy.

8. Support

On Team and the plan for coding agents across a company, we reply to email within 2 working days; on Business, within 1. Working days are Monday to Friday, Indian time, excluding Indian public holidays. Team and the plan for coding agents across a company include one hour with us writing your first policy; Business includes the setup described on the pricing section, and filling in your security questionnaire; both start once your first payment has cleared, not during a trial.

9. What you are responsible for

You write the policies, and Paveo refuses only what they say to refuse. You are responsible for your agents, what they do, and how you configure Paveo around them. Paveo is a guard rail, not a sandbox: code that doesn't route a call through Paveo is never checked. The limits we know of are listed on our site under "What it doesn't do".

10. No warranty

Paveo is provided "as is". We don't promise that it will refuse every call you would want refused, or that it is free of errors.

11. Limit of liability

As far as the law allows, our total liability to you for anything to do with Paveo is limited to what you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, lost profit or lost data, or for anything your agents did.

12. Changes

We will tell paying customers by email at least 30 days before a price change or a change to these terms that affects them. If you keep your subscription after that, the change applies to you.

13. Ending

You can stop using Paveo at any time. We can end a subscription if you break these terms or the licence.

14. Law

These terms are governed by the laws of India, and the courts of India decide any dispute. Nothing in them takes away rights that the consumer law where you live gives you and doesn't let a contract remove.

15. Contact

Through the contact details on our site.